mercy188Privacy Policy

This page describes what we collect when you use mercy188 and how we keep that data protected. We at mercy188 take your privacy seriously. We collect only the information necessary to verify your identity, process your deposits and withdrawals, and comply with financial regulations. We do not sell your data to third parties, and we encrypt all sensitive information in transit and at rest.

When you open an account at mercy188, you provide your name, email address, mobile phone number, date of birth, and residential address. During account verification, you upload a government-issued ID and proof of address. We also collect information about your gameplay—which games you play, your wagers, and your account balance—to deliver our service and detect fraud. Payment information (your DANA, e-wallet, mobile banking, local payment, or bank account details) is processed by our payment partners, not stored by mercy188.

Our servers may sit outside your jurisdiction, but we comply with data protection standards applicable to online gaming operators. You have the right to access, correct, or delete your personal data, subject to legal retention requirements. This policy explains your rights and our practices in detail.

What Data We Collect at mercy188

We collect personal data in several categories. First, we collect identity information: your full legal name, date of birth, email address, and mobile phone number. This is mandatory to open an account. Second, we collect verification documents: a government-issued ID (KTP, passport, or driving licence) and proof of residential address (a utility bill or bank statement). Third, we collect payment information: the details of your DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account (mobile banking, local payment, online payment, e-wallet). Fourth, we collect gameplay data: which games you play, your wagers, your results, and your account balance.

We also collect technical data: your IP address, browser type, device type, and the pages you visit on our site. This helps us detect fraud, prevent abuse, and improve our platform. We use cookies and similar tracking technologies to remember your login session and your preferences. You can disable cookies in your browser settings, but some features of mercy188 may not work properly without them.

We do not collect sensitive data such as your biometric information, health data, or financial account passwords. We do not ask for your credit card number directly; payment processing is handled by our payment partners using encrypted channels. We do not track your location unless you explicitly grant permission on your device.

How We Use Your Data at mercy188

We use your personal data for the following purposes. First, we verify your identity to comply with financial regulations and prevent fraud. Second, we process your deposits and withdrawals by sharing your payment details with our payment partners (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment). Third, we deliver our service: we maintain your account balance, settle your wagers, and credit your winnings. Fourth, we detect and prevent fraud by analyzing your gameplay patterns and comparing them against known fraud indicators.

We use your email address and phone number to send you account notifications (login alerts, withdrawal confirmations, promotion offers). You can opt out of promotional emails by clicking the unsubscribe link in any email. We use your gameplay data to calculate your loyalty tier, determine your weekly cashback, and identify you for special promotions. We may also use aggregated, anonymized data (data that cannot identify you personally) to improve our platform, analyze market trends, and develop new games.

We do not use your data for any purpose other than those listed above. We do not sell your data to advertisers, data brokers, or other third parties. We do not use your data to profile you for discriminatory purposes. We do not share your data with government agencies unless required by law (such as a court order or regulatory investigation).

Third-Party Processors and Data Sharing

We share your data with third-party service providers who help us operate mercy188. Our payment partners (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your payment details to process deposits and withdrawals. Our hosting provider stores our servers and databases. Our email service provider sends you account notifications and promotional offers. Our fraud-detection service analyzes your gameplay to detect suspicious patterns. All third-party processors are contractually bound to protect your data and use it only for the purposes we specify.

We may disclose your data if required by law. If a court issues a subpoena, if a government agency requests information as part of a financial investigation, or if we are required to comply with anti-money-laundering regulations, we will disclose your data to the extent required. We will notify you of such disclosure unless we are legally prohibited from doing so.

We do not transfer your data outside Indonesia unless necessary for payment processing or fraud prevention. If we do transfer data internationally, we ensure that the recipient country has adequate data protection standards or that we have a data processing agreement in place that protects your rights.

Your Rights Regarding Your Data on mercy188

You have the right to access your personal data. You can request a copy of all data we hold about you by contacting our privacy team. We will provide this information within 30 days. You have the right to correct inaccurate data. If your name, address, or other information is incorrect in our system, contact us and we will update it. You have the right to delete your data, subject to legal retention requirements. If you request deletion, we will remove your personal data from our active systems, though we may retain anonymized copies for fraud prevention and legal compliance.

You have the right to object to certain uses of your data. If you do not wish to receive promotional emails, you can opt out. If you do not wish us to use your data for fraud detection, you can request that we limit such use, though this may affect your ability to use mercy188. You have the right to data portability: if you wish to transfer your data to another service, we will provide it in a machine-readable format.

To exercise any of these rights, contact our privacy team at the email address listed at the end of this policy. We will respond within 30 days. If you are not satisfied with our response, you may file a complaint with the relevant data protection authority in your jurisdiction.

Cookies and Tracking Technologies

We use cookies to enhance your experience on mercy188. Session cookies remember your login information so you do not have to re-enter your credentials every time you visit. Preference cookies remember your language choice and other settings. Analytics cookies help us understand how you use our platform so we can improve it. Advertising cookies (if any) help us show you relevant promotions.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being set. If you disable cookies, some features of mercy188 may not work properly. We do not use cookies to track you across other websites; our cookies are used only on mercy188.

We also use similar tracking technologies such as web beacons and pixels to measure the effectiveness of our marketing campaigns and to detect fraud. These technologies work similarly to cookies and can be controlled through your browser settings.

Data Security and Encryption

We at mercy188 protect your data using industry-standard encryption and security practices. All data transmitted between your device and our servers is encrypted using HTTPS (TLS 1.2 or higher). Your password is hashed using a strong algorithm and is never stored in plaintext. Your payment information is processed by our payment partners using PCI-DSS compliant systems, which means it meets the standard security practices standards for payment data.

Our servers are protected by firewalls, intrusion detection systems, and regular security audits. We limit access to your data to employees and contractors who need it to perform their jobs. We require all staff to sign confidentiality agreements. We conduct regular backups of our data to prevent loss due to hardware failure or disaster.

While we undertake to protect your data, no security system is completely impenetrable. If we discover a data breach, we will notify you within 72 hours and provide information about the breach and the steps we are taking to remediate it. We recommend that you use a strong, unique password for your mercy188 account and that you enable two-factor authentication if available.

Policy Updates and Contact

We may update this privacy policy from time to time to reflect changes in our practices or in applicable law. We will notify you of material changes by email or by posting a notice on our website. Your continued use of mercy188 after such changes constitutes your acceptance of the updated policy.

If you have questions about this privacy policy or about how we handle your data, contact our privacy team. We are available via email and live chat. We respond to all privacy inquiries within 30 days. If you are located in Jakarta, Surabaya, Bandung, Medan, or Semarang and have concerns about our data practices, you may also contact the relevant data protection authority in your region.

We at mercy188 are committed to transparency and to protecting your privacy. We believe that your trust is essential to our relationship with you, and we take that responsibility seriously. Thank you for using mercy188.